One accountable approach to the whole environment
An MSP relationship should connect day-to-day support with the work that keeps your environment manageable over time. Provicore supports users, endpoints, servers, networks and Microsoft 365 under the Provicore Standard.
We begin by understanding how your organization works, which systems are critical and where technology is creating friction. The engagement scope defines the systems covered, support arrangements, responsibilities and projects that need separate planning.
Support, security and planning that work together
- User support and issue resolution within the agreed service scope.
- Endpoint, server and network administration and lifecycle planning.
- Microsoft 365 identity, permissions, collaboration and tenant management.
- Security configuration, monitoring practices and documented priorities.
- Onboarding, offboarding, policies and repeatable operational processes.
- Backup and recovery planning aligned with the environment and business needs.
ProviScore is included in the partnership
ProviScore adds a comprehensive, evidence-based view of IT posture to the managed services relationship. It connects findings across identity, devices, infrastructure, recovery and operational practices to a baseline, quarterly reviews and an improvement roadmap.
Stakeholders can see strengths, gaps and what needs attention without relying on a general assurance that everything is secure. The assessment is tailored to your priorities and applicable requirements; it does not assign a compliance rating.
A practical start to managed services
We discuss your current provider or internal IT arrangements, immediate concerns, business priorities and the environment you need supported. From there, we agree an assessment and onboarding scope rather than assuming every organization needs the same package.
For organizations with internal IT resources, we can discuss responsibilities and whether a defined supporting role is appropriate. Availability, onsite needs, service levels and out-of-scope projects are agreed before work begins.
Common questions
What is a managed service provider?
An MSP takes responsibility for an agreed set of ongoing IT services. The useful questions are what is covered, who owns each responsibility, how support is accessed and how progress is reviewed.
Does ProviScore replace managed IT support?
No. It complements the support and management work by making technology posture and improvement priorities visible.
Do you support businesses other than law firms?
Yes. Provicore also works with professional organizations beyond the legal sector. We discuss your environment and requirements to determine the appropriate service scope.