Managed IT services for healthcare practices.

Reliable technology for the people supporting patient care

Scheduling, registration, documentation and billing depend on working computers, secure access and reliable connectivity. We review how your practice uses those systems and agree the support boundaries between Provicore, your internal team and clinical application vendors.

We coordinate work around operating hours and important workflows. EHR, practice management and other specialist platforms are reviewed during onboarding; clinical application administration and medical device servicing are not assumed to be part of general IT support.

Day-to-day IT support your team can rely on

We help resolve sign-in and email problems, prepare workstations, troubleshoot printers and scanners, manage Microsoft 365 users and coordinate network or application connectivity issues. These everyday requests are handled alongside ongoing device, account and security management.

• Help desk support for sign-in issues, computers, printers, scanners and everyday software problems.
• Computer provisioning, software deployment, updates, endpoint protection and replacement planning.
• Employee onboarding, offboarding and changes to accounts, devices and permissions.
• Office Wi-Fi, firewalls, internet connectivity, servers and secure remote access.
• Backup monitoring, recovery planning and agreed restore testing for covered systems.
• Coordination with internet providers and business application vendors, with responsibilities agreed during onboarding.

Microsoft 365 support, licensing and preferred partner savings

As a Microsoft reseller, Provicore manages Microsoft 365 licensing alongside the environment those licenses support. We help select appropriate plans, assign and review licenses, coordinate renewals and identify unused subscriptions or overlapping products.

We review available preferred partner savings and explain the options before you commit. Pricing and savings depend on the products, eligibility, commitment terms and current offers; a specific saving is confirmed in your quote.

• Outlook and Exchange Online email, shared mailboxes, calendars and delivery troubleshooting.
• Teams, SharePoint and OneDrive support, permissions and secure external sharing.
• User setup, role changes, access removal and license reassignment within subscription terms.
• Microsoft Entra ID, multifactor authentication and access policies appropriate to your licensing and risk.

Safeguards for patient information and practice operations

• User accounts and role-based access that reflect staff responsibilities and access needs.
• Device encryption, endpoint protection and patch planning for supported workstations and servers.
• Review of email and file-sharing workflows that could expose electronic protected health information.
• Network separation and vendor coordination for systems with different access or maintenance needs.
• Backup and recovery planning that considers covered systems, cloud providers and operational dependencies.
• Access removal, incident escalation and evidence gathering for the practice’s security program.

Dental practices within healthcare

Dental teams face many of the same access, privacy and availability concerns, alongside practice management, imaging and front-desk workflows. We support the agreed workstations, Microsoft 365 services, networking and backups and coordinate with your dental software and imaging vendors.

Support for a particular imaging system, clinical device or application is confirmed before onboarding. We plan maintenance and changes with your team to limit disruption to scheduling and patient-facing operations.

Support HIPAA-related technology safeguards without overstating compliance

For regulated entities, the HIPAA Security Rule addresses administrative, physical and technical safeguards for electronic protected health information. We help your designated team review relevant IT controls, document gaps and prioritize improvements within the agreed service scope.

The practice remains responsible for its compliance program and decisions about permitted data use. We confirm contractual responsibilities, including any applicable business associate agreement, before accessing protected information. ProviScore does not provide HIPAA certification or a formal compliance determination.

Reference: HHS: HIPAA Security Rule

MSP support with a clearer view of your entire IT posture

ProviScore is included in the MSP partnership. Our proprietary method connects findings across on-premises Active Directory, Microsoft 365, computers, servers, networks, backups, physical safeguards and operational policies. It goes beyond patch counts to show how the environment works as a whole.

We meet with you to understand your business, sensitive information and applicable requirements. Stakeholders receive understandable findings showing where protections are supported by evidence, where gaps exist and what needs attention. An overall score does not hide an important individual issue or a control we have not verified.

A baseline, quarterly reviews and a prioritized improvement roadmap connect reporting to action. ProviScore supports planning and compliance-related conversations; it is not a compliance rating, certification, formal audit or guarantee of security.

Arizona and Colorado focus. Nationwide MSP support.

Provicore serves organizations across the United States, with a primary focus on Arizona and Colorado. Remote support, office locations, onsite visits and vendor responsibilities are planned around your actual environment.

Our regular business hours are Monday–Friday, 7 a.m.–6 p.m. Arizona time, with monitoring 24/7/365. Support arrangements, escalation and after-hours coverage are defined in your service agreement. The people behind Provicore bring 30+ years of IT and MSP experience.

Start with your people, systems and priorities

We review how your team works, which applications and data matter most, what your current provider or internal IT team handles and where support is falling short. You receive a defined service scope and practical next steps. Specialized applications, projects, third-party subscriptions and remediation outside the agreement are scoped separately.

Common questions