Managed IT services for insurance agencies & companies.

Support for renewals, claims coordination and client service

Insurance operations depend on agency management systems, carrier portals, shared documents, email and reliable access between offices. We support the underlying technology and coordinate with your application and carrier contacts when specialist involvement is needed.

We review how employees and contractors access policy, claims and financial information. Account setup, role changes and office growth are managed with repeatable processes and clear responsibility for each system.

Day-to-day IT support your team can rely on

We resolve computer, Outlook, calendar, printer, scanner and remote-access problems while maintaining accounts, devices and connectivity. Vendor coordination helps avoid a stalled support request when a carrier portal or agency platform is involved.

• Help desk support for sign-in issues, computers, printers, scanners and everyday software problems.
• Computer provisioning, software deployment, updates, endpoint protection and replacement planning.
• Employee onboarding, offboarding and changes to accounts, devices and permissions.
• Office Wi-Fi, firewalls, internet connectivity, servers and secure remote access.
• Backup monitoring, recovery planning and agreed restore testing for covered systems.
• Coordination with internet providers and business application vendors, with responsibilities agreed during onboarding.

Microsoft 365 support, licensing and preferred partner savings

As a Microsoft reseller, Provicore manages Microsoft 365 licensing alongside the environment those licenses support. We help select appropriate plans, assign and review licenses, coordinate renewals and identify unused subscriptions or overlapping products.

We review available preferred partner savings and explain the options before you commit. Pricing and savings depend on the products, eligibility, commitment terms and current offers; a specific saving is confirmed in your quote.

• Outlook and Exchange Online email, shared mailboxes, calendars and delivery troubleshooting.
• Teams, SharePoint and OneDrive support, permissions and secure external sharing.
• User setup, role changes, access removal and license reassignment within subscription terms.
• Microsoft Entra ID, multifactor authentication and access policies appropriate to your licensing and risk.

Protect policyholder data across people, portals and offices

• Role-based access and secure sharing for applications, policy records and claims documents.
• Email account protection and staff awareness of impersonation and fraudulent payment instructions.
• Managed computers, encryption and secure remote access for producers and distributed teams.
• Access reviews and removal for departing employees, contractors and external collaborators.
• Backups and recovery planning for covered records and systems, with cloud and vendor dependencies identified.
• Documented escalation and supporting evidence for carrier questionnaires and identified security requirements.

Account for your actual insurance security requirements

Insurance organizations may face different state, contractual and carrier security requirements depending on their business and jurisdictions. We work from the requirements your compliance and legal advisors identify rather than applying a blanket compliance claim.

We help connect those requirements to practical technology controls, procedures and evidence. Formal regulatory interpretation, certification and audit opinions are outside a ProviScore assessment.

MSP support with a clearer view of your entire IT posture

ProviScore is included in the MSP partnership. Our proprietary method connects findings across on-premises Active Directory, Microsoft 365, computers, servers, networks, backups, physical safeguards and operational policies. It goes beyond patch counts to show how the environment works as a whole.

We meet with you to understand your business, sensitive information and applicable requirements. Stakeholders receive understandable findings showing where protections are supported by evidence, where gaps exist and what needs attention. An overall score does not hide an important individual issue or a control we have not verified.

A baseline, quarterly reviews and a prioritized improvement roadmap connect reporting to action. ProviScore supports planning and compliance-related conversations; it is not a compliance rating, certification, formal audit or guarantee of security.

Arizona and Colorado focus. Nationwide MSP support.

Provicore serves organizations across the United States, with a primary focus on Arizona and Colorado. Remote support, office locations, onsite visits and vendor responsibilities are planned around your actual environment.

Our regular business hours are Monday–Friday, 7 a.m.–6 p.m. Arizona time, with monitoring 24/7/365. Support arrangements, escalation and after-hours coverage are defined in your service agreement. The people behind Provicore bring 30+ years of IT and MSP experience.

Start with your people, systems and priorities

We review how your team works, which applications and data matter most, what your current provider or internal IT team handles and where support is falling short. You receive a defined service scope and practical next steps. Specialized applications, projects, third-party subscriptions and remediation outside the agreement are scoped separately.

Common questions